Order Status and Tracking

What is the status of my order? How do I track my order?

Whatastore order information can be found in the order confirmation email that was sent at the time your order was placed.

Whatastore tracking information / links with tracking #s to track your order can be found in the shipping confirmation email that was sent at the time your order was shipped from our warehouse.

If your order was shipped via UPS, click here and enter the tracking #. If your order was shipped via USPS, click here and enter the tracking #.

The Whatastore order confirmation and shipping confirmation emails should have come from [ whatastore@wbhq.com ] with the username "WHATASTORE" and an order ID beginning with "WB-" embedded in the email text. Please check your spam filters if you do not see Whatastore emails in your email inbox.

 

Where do you ship?

We currently ship in the United States within the 48 contiguous states.

We also ship to Military APO, FPO, and DPO addresses. Please allow additional time for items shipped to these addresses. 

 

Do you ship to PO Boxes?

Yes, we ship to PO boxes, however, expedited shipping orders CANNOT be shipped to PO boxes.

 

When will I receive my order?

    Whatastore orders are usually shipped within 3-5 business days after the order has been processed. Orders are processed Monday through Friday. Orders placed after 3:00 PM CST are processed the next business day.

    While we do our best to ship your order as soon as possible, Whatastore is not responsible for shipping delays / issues due to shipping service issues including but not limited to: natural disasters, address misspellings, global health events, and other impacts to shipping logistics. We encourage you to place your order as soon as possible to allow for the maximum amount of time to ship and receive your order.

    Please refer to the following shipping options for general guidance on shipping timeframes.

    -- Ground --

    (Approx. 3-5 business days after your order is shipped)

    All U.S. Addresses

    Free shipping for orders over $100

    -- 2nd Day Shipping (NO SATURDAY OR SUNDAY DELIVERIES) --

    (Guaranteed 2 business days)

    Orders must be placed by 12 pm CST

    Physical Addresses only (No P.O. Box Addresses)

    Expedited shipping is not available for Saturday or Sunday delivery.

    -- Next Day Shipping (NO SATURDAY OR SUNDAY DELIVERIES) --

    (Guaranteed next business day)

    Orders must be placed by 12 pm CST

    Physical Addresses only (No P.O. Box Addresses)

    Expedited shipping is not available for Saturday or Sunday delivery.