Gift Cards - Terms and Conditions / FAQs

Whataburger Gift Cards - Terms and Conditions

A Whataburger gift card can only be used to make purchases at participating Whataburger restaurant locations.

A Whataburger gift card cannot be replaced if lost or stolen

A Whataburger gift card cannot be used to receive cash back on the gift card balance (except in certain states [ HERE ]).

Your Whataburger gift card will never expire and you will never be charged any fees for any reason.

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Can I return a Whataburger gift card that I purchased or received as a gift?

Unfortunately, we cannot process returns or issue refunds on gift card purchases.

 

Where can I redeem my Whataburger gift card?

Gift cards may be used for purchases at participating Whataburger restaurant locations.

 

Can I purchase items from Whataburger.com, the Whataburger app, or Whatastore.com with my Whataburger gift card?

Unfortunately at this time, Whataburger Gift Cards may only be used to purchase food in our restaurant locations.

 

What should I do if I don't have enough on my Whataburger gift card to pay for my food purchase in the restaurant?

In our restaurants, you can pay the balance owed with another form of payment - cash, credit card or another Whataburger gift card.

 

How can I find out what the balance is on my Whataburger gift card?

Click here ] to check your balance online or bring your card to any participating Whataburger restaurant location.

 

How can I reload funds on my Whataburger gift card?

To reload your gift card, please visit any of our participating Whataburger locations.  

 

How can I purchase new Whataburger gift cards?

Click here ] to purchase new gift cards online. You may also purchase gift cards at any participating Whataburger location.

 

Can I order multiple Whataburger gift cards online?

Yes, you can order multiple Whataburger gift cards for friends and family (or yourself!). [ Click here ] to purchase.

 

What should I do if my Whataburger gift card is lost or stolen?

Unfortunately, we cannot replace Whataburger gift cards that are lost or stolen.

 

What should I do if my Whataburger gift card is damaged?

As long the gift card # on the back of the card is legible it can still be used for food purchases at our restaurants.

Slightly damaged cards can still be used to purchase food but may need to be manually entered at the restaurant rather than swiped. Please ask your cashier to manually enter the gift card # at the time of purchase, if needed.

 

Do I need to purchase a new Whataburger gift card when my balance is used up?

To reload your gift card please visit any of our participating Whataburger locations. Gift cards can be reloaded in any amount from $5 up to $100.

 

Is there a service fee for unused balances on my Whataburger gift card?

You will never be charged any fees on your Whataburger gift card.

 

Does my Whataburger gift card expire?

Whataburger gift cards do not have an expiration date.

 

Can I combine two Whataburger gift card balances onto one card or split my current balance into two cards?

Unfortunately, at this time we cannot combine or split Whataburger gift cards.

 

Who can I call if I have problems with my Whataburger gift card?

If you have inquiries regarding your gift card purchase on the Whatastore, please contact our Customer Care team here [ Whatastore - Contact Us ].

If you have general inquiries regarding your gift card, please contact our Customer Care team here [ Whataburger - Contact Us ].

If you have inquiries regarding your gift card balance, please call the Whataburger Treasury Department at [ 877-320-6749 ].