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Frequently Asked Questions

General purchase questions:

  • What if the Whataburger Pez® Dispenser is damaged in transit?

    If an item is damaged in transit, then the item will be replaced or refunded at our discretion. A dented bubble on blister card or crease on a box that happens during transit does not constitute damage and will not be replaced.

  • What forms of payment do you accept?

    Whatastore accepts Visa, MasterCard, Discover, American Express and PayPal.

  • Do you allow Cashier's Checks or Money Orders?

    Whatastore does not accept Cashier's Checks or Money Orders at this time. 

  • Is there a warranty on the Custom Whataburger YETI Rambler Tumbler?

    Yes. The Whataburger Custom YETI Rambler stainless steel tumbler is warranted to be free from any defect in workmanship or materials for a period of five years, provided you use and care for it according to the instructions.

    The customization of the tumbler is warranted to be free from any defects for a period of one year, with the exception of normal wear and tear, of course. If you have any questions regarding this product or the warranty, please call Whataburger at 1-855-927-3824.

  • What are the care instructions for the Custom Whataburger YETI Rambler Tumbler?

    Do not put the Custom Whataburger YETI Rambler Tumbler in the dishwasher. Wash by hand only and do so before initial use.

    Clean without bleach or cleaner containing chlorine.

    Keep out of both the microwave and the freezer.

    BE CAREFUL: Hot and cold beverages will retain their temperatures for several hours, along with their deliciousness.

  • When will I receive my order?

    All Whatastore® orders are shipped within 24-48 hours of order processing. Orders are processed Monday through Friday. Orders placed after 3:00 PM CST are processed the next business day.


    Ground

    (Approx. 2-3 business days after your order is shipped)

    All U.S. Addresses

    Free shipping for orders over $50


    2nd Day Shipping

    (Guaranteed 2 business days)

    Orders must be placed by 12 pm CST

    Physical Addresses only (No P.O. Box Addresses)


    Next Day Shipping

    (Guaranteed next business day)

    Orders must be placed by 12 pm CST

    Physical Addresses only (No P.O. Box Addresses)

     

    Additional shipping and returns information is available at shop.whataburger.com/shipping-returns.

Grocery product information:

  • What are the ingredients in our grocery products?

    Fancy Ketchup ingredients: Tomato concentrate (water, tomato paste), high fructose corn syrup, distilled vinegar, sugar, salt, onion powder, garlic powder, spices, natural flavors.

    Spicy Ketchup ingredients: Tomato concentrate (water, tomato paste), high fructose corn syrup, distilled vinegar, red jalapeno pepper puree, sugar, salt, onion powder, potassium sorbate, garlic powder, spices, natural flavor.

    Mustard ingredients: Water, vinegar, mustard seed, salt, tumeric, spices, garlic powder, natural flavors. Spicy Ketchup ingredients: Tomato concentrate (water, tomato paste), high fructose corn syrup, distilled vinegar, red jalapeno pepper puree, sugar, salt, onion powder, potassium sorbate, garlic powder, spices, natural flavor.

    Jalapeño Ranch Ingredients: Soybean oil, Water, Green Jalapeno Pepper, Distilled Vinegar, Egg Yolks, Salt, Contains less than 2% of Sugar, Green Jalapeno Pepper*, Food Starch-Modified, Onion*, Acetic Acid, Garlic*, Sodium Benzoate and Potassium Sorbate (as preservatives), Polysorbate 60, Spice, Xanthan Gum, Citric Acid, Parsley*, Calcium Disodium EDTA added to protect flavor. *Dehydrated. CONTAINS: EGG

    Bold BBQ: High Fructose Corn Syrup, Tomato Paste, Molasses, Water, Distilled Vinegar, Green Jalapeno Pepper, Salt, Food Starch-Modified, Contains less than 2% of Spices, Natural Flavors, Citric Acid, Acetic Acid, Mustard Seed, Sodium Benzoate and Potassium Sorbate (as Preservatives), Paprika, Onion*, Garlic*. *Dehydrated.

    Honey BBQ: High Fructose Corn Syrup, Water, Tomato Paste, Distilled Vinegar, Molasses, Sugar, Honey, Salt, Food Starch-Modified, Contains less than 2% of Natural Flavors, Sodium Benzoate and Potassium Sorbate (as Preservatives), Spices, Garlic*, Caramel Color, Onion*. *Dehydrated.

    Pancake Mix ingredients: Enriched bleached flour (wheat flour, niacin, reduced iron, thiamin mononitrate, riboflavin, folic acid), sugar, soy flour, dextrose, whey, palm oil.

  • What Whataburger grocery products are gluten free?

    Whataburger Fancy Ketchup, Spicy Ketchup and Mustard are Gluten-Free.

  • Why is high fructose corn syrup an ingredient in your Fancy Ketchup sold online and in stores, but is not in the Fancy Ketchup sold in your restaurants?

    Due to manufacturing requirements, our Fancy Ketchup sold online and in grocery stores has a slightly different recipe than our Fancy Ketchup offered in our restaurants. High quality ingredients like our flavoring, spices, and tomato paste make our Fancy Ketchup stand out from the rest and are the same in both the restaurant cups and our bottled ketchup.

Gift Cards

  • Where can I redeem my Whataburger gift card?

    Gift cards may be used for purchases at participating Whataburger restaurants.

  • Can I purchase items from Whataburger.com with my Whataburger gift card?

    Whataburger Gift Cards may only be used to purchase food in our restaurants.   

  • What should I do if I don't have enough on my Whataburger gift card to pay for my food purchase in the restaurant?

    In our restaurants, you can pay the balance owed with another form of payment - cash, credit card or another Whataburger gift card.  

  • How can I find out what the balance is on my Whataburger gift card?

    Click here to check your balance online or bring your card to any participating Whataburger location.

  • How can I reload funds on my Whataburger gift card?

    To reload your gift card please visit any of our participating Whataburger locations.  

  • How can I purchase new Whataburger gift cards?

    Click here to purchase new gift cards online. You may also purchase gift cards at any participating Whataburger location.

  • Can I order multiple Whataburger gift cards online?

    Yes. Click here to purchase.

  • What should I do if my Whataburger gift card is lost or stolen?

    A Whataburger gift card cannot be replaced if lost or stolen.

  • What should I do if my Whataburger gift card is damaged?

    As long the gift card # on the back of the card is legible it can still be used for food purchases at our restaurants. These cards can still be used to purchase food but may need to be manually entered at the restaurant rather than swiped.  

  • Do I need to purchase a new Whataburger gift card when my balance is used up?

    To reload your gift card please visit any of our participating Whataburger locations. Gift cards can be reloaded in any amount from $5 up to $100.  

  • Is there a service fee for unused balances on my Whataburger gift card?

    You will never be charged any fees on your Whataburger gift card.

  • Does my Whataburger gift card expire?

    Whataburger gift cards do not have an expiration date.

  • Can I return a Whataburger gift card that I purchased or received as a gift?

    Unfortunately, we cannot issue refunds or allow you to return your gift card.

  • Can I combine two Whataburger gift card balances onto one card, or split my current balance into two cards?

    We cannot combine or split gift card balances at this time.

  • Who can I call if I have problems with my Whataburger gift card?

    To check your balance please call 800-242-5353. To research your balance further, please call the Whataburger Treasury Department at 877-320-6749.

  • Gift Card Terms and Conditions

    The Whataburger gift card can only be used to make purchases at participating Whataburger locations. It can't be replaced if lost or stolen, and we can't give you cash back (except in those states that require it). Your Whataburger gift card will never expire and you will never be charged any fees for any reason.