FREE SHIPPING on orders over $75 - excludes gift cards

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Frequently Asked Questions (FAQs)

How do I change / cancel my order?

Due to the high volume of orders that we are receiving, we are unable to accommodate any change requests after the order has been placed.

To initiate a return on an order that has already been replaced, please refer to our Returns / Exchanges policy [ HERE ].

 

Can I combine my discounts? 

Retail discount codes and any other promotions cannot be combined on the same transaction. To include automatic discount codes, promotional discount codes, and loyalty point redemption gift card promotions.  

 

What forms of payment do you accept?

Whatastore accepts Visa, MasterCard, Discover, American Express (regular credit card, not gift card), and PayPal. You can also checkout using ShopPay, Apple Pay, PayPal, Google Pay, and Venmo.

 

Do you allow Cashier's Checks or Money Orders?

Whatastore does not accept Cashier's Checks or Money Orders at this time.

 

What orders qualify for free shipping?

Free shipping is offered on orders over $75, excluding gift cards.

 

When will I receive my order?

    Whatastore orders are usually shipped within 3-5 business days after the order has been processed. Orders are processed Monday through Friday. Orders placed after 3:00 PM CST are processed the next business day.

    While we do our best to ship your order as soon as possible, Whatastore is not responsible for shipping delays / issues due to shipping service issues including but not limited to: natural disasters, address misspellings, global health events, and other impacts to shipping logistics. We encourage you to place your order as soon as possible to allow for the maximum amount of time to ship and receive your order.

    Please refer to the following shipping options for general guidance on shipping timeframes.

    -- Ground --

    (Approx. 3-5 business days after your order is processed/shipped)

    All U.S. Addresses

    Free shipping for orders over $100, excluding gift card orders

    -- 2nd Day Shipping (NO SATURDAY OR SUNDAY DELIVERIES) --

    (Guaranteed 2 business days after your order is processed/shipped)

    Orders must be placed by 12 pm CST

    Physical Addresses only (No P.O. Box Addresses)

    Expedited shipping is not available for Saturday or Sunday delivery.

    -- Next Day Shipping (NO SATURDAY OR SUNDAY DELIVERIES) --

    (Guaranteed next business day after your order is processed/shipped)

    Orders must be placed by 12 pm CST

    Physical Addresses only (No P.O. Box Addresses)

    Expedited shipping is not available for Saturday or Sunday delivery.

     

    How do I return my purchase?

    Please refer to our Returns / Exchanges policy [ HERE ] for how to return / exchange your order after it has been placed.

     

    How do I check my gift card balance?

    You can check your balance here.

     

    Are there any restrictions on Grocery products?

    Yes, you can order no more than 5 of any one grocery product per order. Grocery items are not for resale. Whatastore reserves the right to cancel any orders placed that are deemed fraudulent and/or appear to be purchased for resale purposes. Grocery products are not eligible for free shipping.